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Home » Lumagen Video Processors & Scalers » Radiance XD User Support » New Computer - No COMMUNICATION with Radiance Pro
New Computer - No COMMUNICATION with Radiance Pro Wed, 19 December 2018 22:27
Doug Blackburn is currently offline Doug Blackburn
Messages: 239
Registered: January 2009
Location: Colorado
Senior Member
Been using Radiance Pro for several years. Old computer died. New computer has USB 3.1 ports and 2.0 ports. Tried both with R.Pro. Computer "sees" me connect the USB cable and it sets the COM port each time I connect the cable. Windows 10, AMD Ryzen 7 comparable to new Intel i7 processor (with AMD motherboard, not Intel like previous computer).

Getting Unable to connect with Radiance Pro error when trying to update R.Pro firmware.

Using the same 15-foot USB cable with R.Pro that worked fine with previous computer.

Have R.Pro firmware from October 2018 installed and cannot update firmware without communication with R.Pro.

Went to COM port properties and raised speed to maximum (had defaulted to 9600 8 N 1) on the new computer.

Suggestions about what to try next?

I had an ftdi driver installed on the other computer, not sure if it is present on this computer or not... does not "announce" itself like it did on previous computer.

[Updated on: Wed, 19 December 2018 22:30]

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