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Radiance xs temporary fault Fri, 03 November 2017 18:37 Go to next message
ackita is currently offline ackita
Messages: 99
Registered: October 2009
Location: Pisa
Member
Hi,
I'm an old italian owner of a radiance xs(bought by Gordon many years ago). I had fw 050312: I know very old one but I calibrated my Vx100 and all my inputs (sky box, dm8000, ps4) worked very well.
Today from all inputs I had disturbed images.
As first I tried to reboot xs but nothing changed. Then I tried to change power supply (I had new one more which I buyed many years ago) but nothing changed.
So I decided to upgrade my xs to lastest fw: I saved my config, download 012515, upgrade xs and reload my conf.
Then I power on my sky input and nothing changed.
After 1 minute all returned normal with image perfect Shocked
I don't know what to say.
What do you thing happened?
Do I have to be worried?
Thanks
Marco
Re: Radiance xs temporary fault Sat, 11 November 2017 09:29 Go to previous messageGo to next message
Gordon, Convergent-AV is currently offline Gordon, Convergent-AV
Messages: 1640
Registered: October 2004
Location: UK
Lumagen Expert
Convergent AV
Sorry i have just seen this. Seems strange. If it happens again try turning on GAME MODE and see if image problem goes away.

Distributor of Lumagen products in EU
WWW.CONVERGENT-AV.CO.UK
Re: Radiance xs temporary fault Tue, 14 November 2017 08:15 Go to previous messageGo to next message
ackita is currently offline ackita
Messages: 99
Registered: October 2009
Location: Pisa
Member
Thanks Gordon.
I'll follow your suggestion but I hope that it will never happen again
Re: Radiance xs temporary fault Tue, 21 November 2017 19:03 Go to previous messageGo to next message
ackita is currently offline ackita
Messages: 99
Registered: October 2009
Location: Pisa
Member
Hi Gordon
today we have the same problem.
As you suggested I enabled game mode and the problem went away.
What happen?
Re: Radiance xs temporary fault Wed, 29 November 2017 15:23 Go to previous messageGo to next message
Gordon, Convergent-AV is currently offline Gordon, Convergent-AV
Messages: 1640
Registered: October 2004
Location: UK
Lumagen Expert
Convergent AV
It sounds like the VXP chip in the scaler is failing I think. It is not something that can be repaired. I'd just leave it in game mode on and enjoy the remaining life of the device

Distributor of Lumagen products in EU
WWW.CONVERGENT-AV.CO.UK
Re: Radiance xs temporary fault Thu, 30 November 2017 15:12 Go to previous messageGo to next message
ackita is currently offline ackita
Messages: 99
Registered: October 2009
Location: Pisa
Member
Not good news Crying or Very Sad
Is it always available the good offer to upgrade to new models (Pro) from xs?
Can you give me an offer for 2143 or 4242 giving back my xs?
Bye
Marco
Re: Radiance xs temporary fault Wed, 06 December 2017 16:48 Go to previous message
Gordon, Convergent-AV is currently offline Gordon, Convergent-AV
Messages: 1640
Registered: October 2004
Location: UK
Lumagen Expert
Convergent AV
hi marco

please email me

gordon@convergent-av.co.uk

2143 is not 4K in compatible. It is an HDMI1.4 device that can upscale SD and HD content to UHD and 4K


Distributor of Lumagen products in EU
WWW.CONVERGENT-AV.CO.UK
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